At Luminescense & Co., every fixture undergoes a rigorous 48-hour quality inspection and precision-packing process before dispatch to ensure your crystal elements arrive in flawless condition. We offer Complimentary Insured Shipping on all orders, with a typical transit time of 7–12 business days to most major regions.

Once your order is processed within our 24–48 hour window, you will receive a dedicated tracking suite to monitor your luxury investment from our floor to your door. Because each light is inspected and securely packed, large orders may arrive in separate shipments to maintain the highest safety standards—all at zero additional cost to you.

Your satisfaction is our benchmark of success. We offer a 30-Day Aesthetic Guarantee on all unused fixtures in their original packaging, alongside a comprehensive 1-Year Manufacturer Warranty covering all technical defects. Should your lighting not meet your expectations, our concierge support team is available to facilitate a seamless resolution within 48 hours.

If your light arrives damaged or defective, contact us within 30 days of delivery with your order number and a photo of the issue for a priority free replacement or full refund. Please note that for non-defective returns, the customer is responsible for return freight to ensure the safe handling and transit of these high-end components back to our facility.